Samsung Magician the drive is not supported error is not new to users but it is still hot and troubles some users, whether which Samsung SSD products they are using, for example, Samsung EVO series including 840 evo/850 evo/ 860 evo/960 evo/970 evo, or 970 evo plus. Just like the following case:

Samsung Magician software doesn't recognize Windows 10, wont initialize RAPID mode. This functionality uses a portion of your RAM to increase read/write speeds on Samsung's new 850 EVO and Pro SSD drives. Everything is a go except that it can't seem to find that the operating system is Windows 10 and that it actually qualifies for RAPID mode. RejZoR said: It's not a gimmick, it does work. The thing is, it really only makes sense on SATA drives where you can't go past 550MB/s. On M.2 NVMe drives, it's kinda already as fast as you're with the RAPID Mode enabled on a SATA drive. Samsung Evo 970 not supported via Samsung Magician for TRIM. I want to use the TRIM function on my SSD's but i cannot because the samsung software that i'm trying to use says that it does not support RAPID mode? Or support this feature?

I did install the Samsung NVMe Controller driver 3.3.0.2003 (1/21/10). When I view the SMART data using Samsung Magician it does not display properly. The Threshold, Current Value, and Worst Value columns are missing and most status entries indicate “N/A”. Speccy indicates “S.M.A.R.T not supported” for the drive.

“ The samsung magician software (latest version 5.2.1) has something to say about my ssd 860 evo 1tb, it says that this drive is not supported. How can I solve this?
The drive is directly connected to the motherboard, no adapters used. And it also says, Interface: sata 6.0Gb/s, ahci mode: activated, trim status: enabled, rapid mode: not supported.”

Take it easy and don’t worry too much. This article will solve this issue for you. Now, let’s have a glance at this article.

What Is Samsung Magician?

Samsung Magician is a service center with suites of optimization tools to help you unlock the performance of Samsung SSD disk from 4 aspects, namely, Drive information, Drive Management, Data Management and Troubleshooting.

By using it, you can get an overall undertanding of SSD disk by Drive health & TBW check, SSD Authenticity, SMART Check. In addition to providing information of SSD disk, you still can use it to manage drive and data on it and troubleshoot compatibility issue due to outate update, fireware. for example.

To manage drive, you have 4 optimization tools, including Performance Benchmark, Diagnostic Scan, Over-Provisioning, and Performance Optimization.

To manage data, you can choose to active encrpted drive to protect any private and sensitive data you don't want others see, and secure erase data on the disk without affecting the functionality of it or use PSID Revert to restore disk to its factory setting.

Samsung Magician This Drive Is Not Supported Error

If you have done a deep-research online, you may find that there are many posts about the drive is not supported in Samsung Magician, but you just want to find a solution as soon as possible. This article will give you the answer.

Before you start to fix Samsung Magician this drive is not supported 840 evo /850 evo /860 evo/960 evo/960/960 evo/970 evo plus, you need to get the possible reasons first, then select the corresponding solution. No need to waste time testing all methods.

• The old version of Samsung Magician software is not compatible with some new Samsung SSDs .

• RAID is enabled.

• No Samsung NVMe drivers. Certain Samsung SSDs like 960 EVO/970 EVO can be recognized only when you install the Samsung NVMe drivers first.

• Shortage of power supply. USB 3.0 to SATA adapter can only provide a maximum of 0.9A for SSDs, but sometimes it needs more power, at least 1.4A for amsung 850 EVO, for example. So, you should check the power requirement of your SSD and then get a double USB cable for replacement. If possible, please directly connect SSD to motherboard internally.

• Use third-party controller, such as, marvell controller. This software does not support third party controller, so please use intel, AMD and older Nvidia controller as instead.

• Outdated firmware. If you receive this drive is not supported error after you boot the system, this may be caused by an outdated firmware.

Then, check the given solutions specifically.

Method 1: Update Drivers of Samsung SSD

Step 1. Press “Win +R” to summon the Run window, type “devmgmt.msc” and hit “OK” to open the Device Manager.

Step 2. Expand the Disk Drives, right-click the SSD drive and select “Update driver”.

Step 3. Install the new drivers on your computer with on-screen instructions. Then, restart your computer and check if the problem has been resolved.

Method 2: Completely uninstall and reInstall Samsung Magician

Step 1. Uninstall the currently running Samsung Magician. Type “appwiz.cpl” and hit “OK” to open Programs and Features, find out the software, right-click it and select “Uninstall” to remove it.

Step 2. Restart your computer to make changes available. Then, all the occupied file package will be deleted and you can start to install a fresh version.

Step 3. Go to the official download website, download and install the latest version Magician software. After the installation process completes, restart your computer and later see if your SSD can be detected.

Note: According to user feedback, you still can install the old version you are currently using, but you need to use PIA, a painful process for some users to set it up. Thus, it depends on your needs.

Method 3: Install Samsung NVMe Drivers

Step 1. Go to the Samsung Consumer overview page, then find the SSD models (here is 960 EVO) you are currently using and click on it.

Step 2. Scroll down to “DOWNLOAD FILES”, find out the NVMe Driver and click “Download” at the right side, then install it on your computer.

Step 3. Wait until the installation completes, and restart your computer.

Method 4: Update Firmware

Step 1. Launch the Samsung Magician software, find the Firmware Version and check if there is an “Update” button. If so, click on it to download and install firmware.

Step 2. Restart the system when prompted.

Method 5: Disable RAID and Change SATA Mode

Step 1. Access BIOS. Restart your computer, press the BIOS key repeatedly when you see a prompt like “Press ESC to enter BIOS”. Also, the BIOS key can be F2, F4, F5, F8, F10, F12, or Del key

Step 2. Disable RAID. In the BIOS settings, look for “RAID” or “RAID Support” option and set it to “Disabled”.

Step 3, Change the SATA mode to AHCI. Look for SATA Mode entry in the BIOS settings and set it to AHCI. Then, save changes and restart your computer.

Method 6: Secure Erase SSD with DiskPart

If you want to secure erase Samsung SSD disk, but it's cannot be recognized by Samsung Magician software. In this case, you can turn to other useful tools, DiskPart, for example. It allows you to delete data by clean or clean all commands.

The previous one is quick but the data can still be recovered easily, because the data are still lying on the original path. Thus, if you want to wipe SSD completely, it's suggested to use Diskpart clean all command.

To secure erase SSD, open cmd as administrator, type diskpart and hit Enter in the command prompt window. Then, you will see the command line utility and it start with DISKPART >, you just need to type the commands you want use. Type the following commands and hit Enter in order:

• list disk
• select disk n (n is the disk number of your SSD, be sure you select the right one, otherwise the data on it will be deleted finally.)
• clean all

Method 7: Clone HDD to Samsung SSD with Alternatives

If all the above methods don't work unless you connect it to motherboard directly and you want to clone hard drive to Samsung SSD, you should use Samsung Data Migration or third-party clone software as instead. The Samsung Magician only supports checking SSD performance and benchmarks and protecting valuable data by secure erase software or encrypted drive.

To use Samsung Data Migration to clone HDD, please download and install the latest version on your computer. Launch this software, click “Start” at the lower right side, then you will see both Samsung HDD and SSD at the next window, confirm everything is OK and click Start to begin the pending operation. If prompted, click “Yes” to continue.

Another option is to use third-party disk cloning software like AOMEI Backupper Standard to help you. Download and open this software, Click “Clone” and “Disk Clone” in order, then select source and destination disk, finally click “Start Clone”. Please check “SSD Alignment” to accelerate the reading and writing speed of SSDs as well as extend its lifespan.

Your Turn

That’s all for Samsung Magician this drive is not supported 840 evo /850 evo /860 evo/960 evo/960/960 evo/970 evo plus. You can fix it with the above mentioned methods.

To secure erase SSD disk, you could consider using DiskPart clean all commands to replace Secure Erase in the Samsung Magician Data Management.

To clone HDD to Samsung SSD, you could use Samsung Data Migration or a trust and reliable disk cloning software like AOMEI Backupper Standard. To be honest, the second has a strong compatibility and provides users more useful features. It supports cloning all branded HDDs and SSDs in Windows 7/8/8.1/10/XP/Vista. Moreover, its SSD Alignment feature can be used to boost the SSDs’ performance. Why not give it a try right now?

FAQs

Samsung 970 Evo Rapid Mode Not Supported

Here you’ll find frequently asked questions and solutions for your computing life upgraded with Samsung V-NAND SSD.

• How do I know Samsung NVMe™ M.2 SSDs are compatible with my PC?

  Please check whether your system satisfies the minimum system requirements specified below:
  

  Category	Minimum Requirements
  Main-board (System)	Intel Haswell Refresh or later client chipset based mainboard with an unallocated M.2 PCIe Gen3 x4 lane connector
  Processor	64-bit processor (recommended) single, dual or higher number of processors can be used
  Memory	More than 2 GB DRAM
  Connector	M.2 (‘M’ Key) or third party adapter (AIC) for use with PCIe connector
  Form-Factor	Space for a single sided M.2 2280 (SSD with dimensions 22 mm x 80 mm), or use third party adapter (AIC) to connect to PCIe connector
  Power	25 W compatible PCIe slot

  
  Please check whether your operating system is supported and note that some OS need installation of the proprietary Samsung NVMe™ driver:
  

  OS	Notes
  Windows 7 32/64 bit	Samsung NVMe™ driver required
  Windows 8 32/64 bit	Samsung NVMe™ driver required
  Windows 8.1 32/64 bit	Samsung NVMe™ driver recommended*
  Windows 10 32/64 bit	Samsung NVMe™ driver recommended*

  
  * The Samsung NVMe™ driver ensures maximum compatibility between host and Samsung NVMe™ PCIe M.2 SSDs, and optimizes system performance.

• Do Samsung NVMe™ M.2 SSDs work with any M.2 slot?

  There are different types of M.2 slots. A “B-Key” enables SATA or PCIe NVMe™ SSDs using up to 2 PCIe lanes, while an “M-Key” enables NVMe™ SSDs with the use of up to 4 PCIe lanes.
  Performance of PCIe NVMe™ M.2 SSDs leveraging PCIe x4 lanes is roughly twice as high as with PCIe x2 lanes, so the vast majority of mainboards today support ”M-Key” slots with 4 lanes. This is the solution supported by Samsung NVMe™ SSDs, and works in the majority of M.2 slots.
  Please check the type of M.2 (M or B Key) slots available on your mainboard by reading the user manual or contacting your system vendor.

• Will Samsung NVMe™ M.2 SSDs work on Z97 Mainboards?

  Yes. Samsung NVMe™ SSDs will work on Haswell Refresh or newer chipsets that follow the standard mainboard requirements defined by Intel (note that some mainboards customized for certain PC makers might not offer the required M.2 slot). Should you have any doubt, please contact your mainboard or PC vendor for more information.

• Do Samsung NVMe™ M.2 SSDs work with AMD Ryzen?

  Yes. Samsung NVMe™ M.2 SSDs will work with standard Ryzen chipsets.

• Are there any issues with running Windows 7 on a Samsung NVMe™ M.2 SSD?

  Samsung NVMe™ SSDs are compatible with Windows 7, but for optimal performance and ease of use we recommend Win 8.1 or newer.

• Do Samsung NVMe™ M.2 SSDs work under Linux?

  Samsung NVMe™ SSDs are compatible with Linux. Please note, however, that Samsung NVMe™ SSDs are optimized for use under Windows operating systems.

• Which Generation PCIe does Samsung NVMe™ M.2 SSD use?

  Samsung NVMe™ SSDs use PCIe Gen 3.0. For more information please refer to Samsung NVMe™ SSD datasheets available at www.samsungssd.com

Should I Enable Samsung Rapid Mode

• How should a Samsung NVMe™ M.2 SSD be installed on a PC?

  Installation of Samsung NVMe™ M.2 SSDs is essentially plug-and-play. Simply insert the NVMe™ SSD in an M.2 PCIe slot, tighten the SSD in place with the screw and spacer provided by your mainboard manufacturer, and boot up your system from an external source before proceeding with a fresh install of your operating system. Windows has an in-box driver that ensures your Samsung NVMe™ SSD is operational from the start, but we recommend installing the Samsung NVMe™ Driver specifically designed for Samsung NVMe™ SSDs, to ensure optimal performance and to maximize compatibility with your system.
  For more information, please refer to: www.samsungssd.com

• Are Samsung NVMe™ M.2 SSDs delivered with a screw?

  Samsung NVMe™ M.2 SSDs are not delivered with a screw. This is because mainboard manufacturers typically provide the specific screws and spacers that fit the proprietary needs of each mainboard.

• Can I move data from an HDD or SATA SSD to a Samsung NVMe™ M.2 SSD?

  Yes. It is possible to clone a SATA HDD or SATA SSD to an NVMe™ SSD. Samsung, however, recommends performing a “clean install” of the OS and later transferring the desired non-executable files.
  Because the registry information needed for NVMe™ SSDs is different from those of SATA HDDs or SSDs, a clean install helps to avoid unnecessary compatibility and performance issues that may arise from simply cloning a storage device.

• Can I plug a Samsung NVMe™ M.2 SSD in a traditional PCIe slot?

  Yes. Many add-in-card adapters exist, but for optimal performance and compatibility Samsung recommends using an original M.2 slot for your Samsung NVMe™ SSD.

Samsung Magician Rapid Mode Not Working

• Can I use a Samsung NVMe™ M.2 SSD at the same time as a SATA SSD or HDD?

  Yes. There are no technical limitations in using an NVMe™ M.2 SSD concurrently with a SATA SSD or HDD. Please make sure your mainboard has a sufficient number of interfaces to accommodate multiple storage devices.

• Can Samsung NVMe™ M.2 SSDs be RAIDed?

  Yes. Samsung NVMe™ M.2 SSDs can be grouped into a RAID formation. Please ensure that your mainboard has a sufficient number of NVMe™ M.2 slots and that sufficient PCIe lanes are available for maximal performance.

• Can the OS be installed on a Samsung NVMe™ M.2 SSD?

  Yes. Samsung NVMe™ M.2 SSDs can be used as the primary storage device, with the Operating System installed on the SSD.

• Are Samsung NVMe™ M.2 SSDs bootable when used in combination with an add-in-card (AIC)?

  Yes. An AIC is merely an adapter, and therefore does not change the inherent bootability or connectivity of a Samsung NVMe™ M.2 SSD. Please note that depending on the quality of the AIC, the performance of your Samsung NVMe™ M.2 SSD may, in rare cases, be below the performance specifications published by Samsung.

Samsung Rapid Mode Not Working Windows 10

• What is the difference between a Samsung NVMe™ M.2 SSD and a regular SSD?

  NVMe™ SSDs leverage a new type of interface and protocol – Non-Volatile Memory Express – to break through the bottleneck limitations of SATA based systems. Concretely, this means that whereas SATA SSDs’ maximal performance does not exceed 550MB/s, NVMe™ SSDs can achieve transfer speeds of about 3,500MB/s when connected via PCIe Gen.3 x4 lanes.

• Why does my Samsung NVMe™ M.2 SSD not achieve its performance specs in benchmark tests?

  Benchmark test results may differ depending upon the system environment, host software and hardware configuration. Please see the data sheet for more information on the test conditions used by Samsung.

• Do I need a heat sink for optimal performance of the Samsung NVMe™ M.2 SSD?

  Samsung NVMe™ SSDs rarely require a heat sink, yet maintain optimal performance thanks to Samsung’s advanced design and manufacturing capabilities coupled with an integrated, heat dissipating thermal label. In rare instances of extreme workloads (transfer of several hundreds of GB), performance may be throttled through Samsung’s dynamic thermal throttling algorithm to protect the SSDs integrity.
  Please be aware, however, that an external heat source such as a high-powered graphics card, or CPU placed in close proximity to a Samsung NVMe™ SSD, can adversely affect airflow around a Samsung NVMe™ SSD which may lead to performance degradation. Therefore, please ensure there is appropriate airflow around your Samsung NVMe™ SSD.

• What is the physical size of a Samsung NVMe™ M.2 SSD? Will it fit my PC?

  Samsung NVMe™ SSDs use the M.2 (2280) form factor. M.2 is an industry standard, and M.2 SSDs typically measure 22mm in width. Various standardized lengths range between 30mm and 110mm, with the 80mm solution used by Samsung being the most common. This means that Samsung NVMe™ SSDs are 22mm wide and 80mm long, and should physically fit in the majority of M.2 slots on mainboards.
  It is also important to note that Samsung NVMe™ M.2 SSDs are “single sided” meaning that all components are mounted on just one side of the PCB, ensuring a relatively “flat” profile that fits in virtually all M.2 slots.

• Do Samsung NVMe™ M.2 SSDs have hardware encryption?

  Samsung NVMe™ SSDs provide internal hardware encryption of all data stored on the SSD, including the operating system. Data is decrypted through a pre-boot authentication process.
  Because all user data is encrypted, private information is protected against loss or theft.
  Encryption is done by hardware, which provides a safer environment without sacrificing performance.
  The encryption methods provided by each Samsung NVMe™ SSD are: AES (Advanced Encryption Standard, Class0 SED) TCG/OPAL, and eDrive
  Please note that you cannot use more than one encryption method simultaneously.

• Do Samsung NVMe™ M.2 SSDs support TCG Opal?

  TCG Opal is supported by Samsung NVMe™ SSDs (960EVO / PRO and newer). It is an authentication method that employs the protocol specified by the Trusted Computing Group (TCG) meaning that you will need to install TCG software supplied by a TCG OPAL software development company.
  User authentication is done by pre-boot authentication provided by the software. For more detailed information and instructions, please contact a TCG software company. In addition, TCG/opal can only be enabled / disabled by using special security software.

• What is the difference between the 960PRO and 960EVO?

  The EVO series is designed for demanding mainstream users, while the PRO series is destined for users with very high workload requirements for their SSD, and the need for high capacities.

• What is an AIC?

  AIC stands for Add-in-Card and it is essentially an adapter that allows connection of a Samsung NVMe™ M.2 SSD to a standard PCIe x16 slot, instead of an M.2 interface.

• What is NVMe™?

  NVMe™ (Non-Volatile Memory Express) is a new storage protocol designed to leverage the full performance potential of SSDs and the underlying NAND Flash technology, by eliminating the performance bottleneck imposed by the previous storage protocol – SATA – which had been optimized for far slower hard disk drives.
  Utilizing this new protocol, NVMe™ SSDs currently outperform SATA based SSDs by a factor of 6-7, with significant upward potential in the future.

• What is PCIe?

  PCIe (Peripheral Component Interconnect Express) is a well-established and versatile interface. Because of its prevalence (used for Graphic Cards etc.) and high data throughput capability PCIe was adopted by the storage industry to replace the much older and constrained SATA interface for the next generation of SSDs.
  Adoption of PCIe, combined with other factors, enable NVMe™ SSDs to outperform SATA based SSDs by a factor of 6-7, with significant upward potential in the future thanks to the scalability of PCIe.

• What is M.2?

  M.2 is a form-factor describing the physical dimensions and connector used for M.2 SSDs. It was primarily designed to incorporate the new PCIe interface and NVMe™ protocol in SSDs, and to reduce the overall footprint of storage media from the former HDD based 2.5 inch standard dimension.

• Will a Samsung NVMe™ M.2 SSD function in a PCIe x1 slot?

  A Samsung NVMe™ SSD is not compatible with a PCIe x1 slot.

• What is an “M-Key”? What is a “B-Key”?

  “M” and “B” are different connector types for M.2 slots. A “B-Key” enables SATA or PCIe NVMe™ SSDs using up to 2 PCIe lanes, and an “M-Key” enables using up to 4 PCIe lanes.
  Please note that Samsung NVMe™ SSDs use the “M-Key” (to leverage PCIe x4 for maximum performance) and cannot be plugged into an M.2 slot with a “B-Key”.